رد وإرجاع السياسة

Sure, here is the translation of the return and refund policy for Samama Store in Qatar:

1. Introduction
Samama Store (“the Store”, “we”, “us”) is committed to providing an excellent shopping experience for our customers. These return and refund terms (“Terms”) have been established to clarify the policies regarding product returns and refunds, applicable to all purchases from our store.

2. Return Conditions
2.1 Product Condition:
Products must be in their original, unused condition, packed in their original packaging with all accessories and accompanying cards.
Products showing signs of use or damage will not be accepted for return.

2.2 Timeframe:
Products can be returned within 14 days from the date of receipt.
A return request must be initiated during this period by contacting customer service.

3. Non-Returnable Products
3.1 Exempt Categories:
Perishable items such as food and beverages.
Health and personal care items that have been opened.
Gift cards and discount coupons.

3.2 Special Conditions:
Products purchased during special promotional periods may be non-returnable as per the terms of the offer.

4. Return Process
4.1 Contacting Customer Service:
Customers must contact the customer service team to initiate the return process, providing the order number and necessary information.
Detailed instructions on how to return the product will be provided.

4.2 Packaging and Shipping:
Customers must repack the product in its original packaging and ensure its protection during shipping.
The customer is responsible for shipping costs associated with the return unless the product is damaged or defective.

5. Refund Procedure
5.1 Refund Method:
Refunds will be processed using the original payment method used by the customer.
Refund processing may take 7 to 14 business days after we receive the product and complete the inspection.

5.2 Fees and Costs:
Any shipping costs not covered in the return policy will be deducted from the refund amount.
Administrative fees may apply in cases of unjustified returns.

6. Damaged or Defective Products
6.1 Reporting Damage:
Customers must report any damage or defect in the product within 48 hours of receipt.
They must provide photos and evidence supporting the damaged or defective condition of the product.

6.2 Procedures:
Customers will be offered the choice of product replacement or a full refund.
The store will bear the shipping costs for returning damaged or defective products and replacing them.

7. Consumer Rights
7.1 Compliance with Laws:
We comply with all Qatari laws and regulations regarding consumer rights and refunds.
These Terms ensure customer rights protection and provide a secure and reliable shopping experience.

8. Changes to Terms
8.1 Updates:
We may update the return and refund terms from time to time. Any changes will be published on this page.
Continued use of the site after changes are posted constitutes acceptance of those changes.

9. Contact Us
9.1 Inquiries:
If you have any questions or inquiries regarding the return and refund terms, please contact us via email: payments@samama.qa

Conclusion
These terms ensure that all return and refund operations are conducted transparently and according to the highest standards. We are committed to providing excellent customer service and protecting the rights of our customers at all times.