Privacy Policy

Privacy Policy for Samama Store in Qatar

Introduction
Samama Store (“the Store”, “we”, “us”) is committed to protecting the privacy of our website users and services. This Privacy Policy (“Policy”) explains how we collect, use, share, and protect the information we obtain from you as a user (“you”) of our services.

1. Information Collection
1.1 Personal Information: When creating an account or making a purchase, we may collect personal identification information such as name, address, phone number, email, and payment details.
1.2 Non-Personal Information: We may collect non-personal information such as browsing data, IP address, browser type, and device details used to access our website.

2. Use of Information
2.1 Service Provision: We use personal information to fulfill requests, provide products and services, and process transactions.
2.2 Communication: We send promotional emails, product updates, and special offers based on your preferences.
2.3 Service Improvement: We analyze website usage to improve our services and develop new products.
2.4 Security: We use information to protect against fraudulent activities and ensure data security.

3. Information Sharing
3.1 With Service Providers: We share information with third parties providing services on our behalf such as payment processing, shipping, and data analysis. These third parties are committed to protecting your information.
3.2 Legal Requirements: We may share your information if required by law, court order, or government request.
3.3 Protecting Our Rights: We may share information to protect our rights, property, safety, or that of Samama Store or our users.

4. Information Security
4.1 Security Measures: We use technical and administrative security measures to protect your personal information from unauthorized access, use, or disclosure.
4.2 Security Updates: We regularly review our security procedures to enhance data protection.

5. Your Rights
5.1 Access and Correction: You can access and update your personal information through your account on the website.
5.2 Data Deletion: You can request deletion of your personal information, and we will comply in accordance with legal and regulatory requirements.
5.3 Unsubscribe: You can unsubscribe from promotional emails using the unsubscribe link in the emails.

6. Cookies
6.1 Cookie Use: We use cookies to collect information about your preferences and enhance your experience on our website.
6.2 Cookie Management: You can set your browser to refuse cookies or to alert you when cookies are being sent. This may affect your use of some site features.

7. Changes to the Policy
7.1 Updates: We may update the Privacy Policy periodically. Any changes will be posted on this page, and we encourage you to review it regularly.
7.2 Acceptance: Your continued use of the site after the posting of changes constitutes your acceptance of those changes.

8. Contact Us
8.1 Inquiries: If you have any questions or inquiries regarding the Privacy Policy, please contact us via email: info@samama.qa

Conclusion
Your privacy is important to us at Samama Store. We are committed to protecting your personal data and ensuring its lawful and secure use. Your use of our services signifies your agreement with this Policy.

Terms for Registered Stores and Factories Inside and Outside Qatar
1. Registration and Licenses
1.1 Stores and Factories Inside Qatar:

All stores and factories must be registered with the Qatari Ministry of Commerce and Industry.
Necessary commercial licenses must be obtained, including commercial registration, municipal licenses, and any additional permits depending on the type of activity.
Compliance with Qatari labor laws and provision of health insurance for employees is mandatory.
1.2 Stores and Factories Outside Qatar:

Stores and factories must be legally registered in their home country with copies of commercial registration and licensing.
Submission of an international company registration certificate and verification of its validity is required.
Necessary licenses for exporting products to Qatar, including compliance certificates with Qatari standards, must be obtained.
2. Quality and Compliance
2.1 Stores and Factories Inside Qatar:

Compliance with Qatari standards for quality and safety in all products and services provided is mandatory.
Regular inspections must be conducted to ensure products meet Qatari quality standards.
2.2 Stores and Factories Outside Qatar:

Compliance with international and local standards of the importing country is required, ensuring product conformity with Qatari quality requirements.
Submission of internationally recognized quality compliance certificates approved by Qatari authorities is mandatory.
3. Packaging and Labeling
3.1 Stores and Factories Inside Qatar:

All products must be well-packaged and labeled securely, including usage instructions and safety information.
Environmentally friendly packaging materials should be used where possible.
3.2 Stores and Factories Outside Qatar:

Compliance with Qatari packaging and labeling requirements to ensure products arrive in good and safe condition.
Inclusion of usage instructions, safety information, and ingredient lists on packaging in Arabic or English.
4. Shipping and Distribution
4.1 Stores and Factories Inside Qatar:

Adherence to agreed delivery schedules and ensuring the provision of safe and reliable transportation.
Providing order tracking service for customers.
4.2 Stores and Factories Outside Qatar:

Adherence to international shipping laws and providing all necessary documents for Qatari customs.
Ensuring timely delivery of products in good condition.
5. Compliance with Laws
5.1 Stores and Factories Inside Qatar:

Compliance with all Qatari laws and regulations related to trade and industry.
Maintaining a good reputation and avoiding engaging in unethical or illegal business practices.
5.2 Stores and Factories Outside Qatar:

Compliance with relevant international and local laws related to trade and transportation.
Avoidance of any practices that may lead to legal disputes or violations of trade rights.
6. Customer Service and Support
6.1 Stores and Factories Inside Qatar:

Providing available and effective customer service to address customer inquiries and complaints.
Offering warranties and after-sales services as per product type.
6.2 Stores and Factories Outside Qatar:

Providing available communication channels for customers in Qatar to address their inquiries and complaints.
Ensuring provision of after-sales services and product warranties in line with Qatari standards.
7. Marketing and Promotions
7.1 Stores and Factories Inside Qatar:

Adherence to Qatari laws on advertising and promotions.
Avoidance of misleading advertisements and commitment to transparency in information provision.
7.2 Stores and Factories Outside Qatar:

Compliance with local and international laws related to marketing and advertising.
Providing accurate and transparent information about products and promotional offers.

Conclusion
These terms aim to ensure that registered stores and factories, whether inside or outside Qatar, adhere to legal standards and required quality measures. These terms ensure consumer protection and enhance trust between customers and companies operating in the Qatari market.